運送政策

1. Processing & Handling Time

  • Handling Time: All orders placed on weekdays are processed within 1 business day from receipt of payment and order confirmation.

  • Cut-Off Time: Orders received before 4:00 PM PST (Vancouver time) on a business day will enter fulfillment the same day. Orders placed after 4:00 PM PST, on weekends, or on statutory holidays will be processed on the next business day.

  • Order Confirmation: Once your order is placed, you’ll receive an email confirmation. When your order ships, you’ll receive a shipping notification with tracking details.

2. Shipping Destinations

  • Coverage: We deliver from our Vancouver fulfillment center to residential and business addresses across all provinces and territories in Canada.

  • PO Boxes & Rural Addresses: We ship to PO Boxes where supported by the selected courier. For remote or rural addresses, delivery times may be longer—see Estimated Delivery Times below.

3. Shipping Methods & Couriers

  • Carrier Options: We work with major carriers (e.g., Canada Post, Purolator, UPS, FedEx). Available options (standard, expedited, etc.) are shown at checkout based on your address and order size/weight.

  • Shipping Costs: Calculated at checkout based on package dimensions, weight, destination, and service level chosen. Any promotional/free-shipping thresholds or flat-rate options will be applied automatically when eligible.

  • Tracking: Once shipped, you’ll receive a tracking number via email. You can monitor your package status on the carrier’s website.

4. Estimated Delivery Times

Delivery time varies by courier service selected and destination region. Estimates (after fulfillment) are as follows but should be taken as guidelines only:

  • British Columbia (Major centers): 1–3 business days

  • Western Canada (AB, SK, MB): 2–4 business days

  • Central Canada (ON, QC): 3–5 business days

  • Atlantic Canada (NB, NS, PE, NL): 4–7 business days

  • Northern Territories: 5–10 business days (depending on carrier schedules)

  • Note: These are estimates after shipment. Peak seasons, weather events, or remote-area routing can cause delays. Shopeak is not responsible for carrier delays beyond our control but will support you in tracing or resolving issues.

5. Local Pickup (Vancouver) [Optional]

  • If you prefer to collect your order in person from our Vancouver location, select “Local Pickup” at checkout.

    • Availability: Monday–Friday, during business hours.

    • Pickup Notification: You’ll receive an email when your order is ready, typically within 1 business day after ordering (if placed before cut-off).

    • Identification: Bring your order confirmation email or order number when picking up.

6. Address Accuracy & Changes

  • Ensure Accuracy: Please double-check your shipping address before confirming your order. Incorrect addresses may lead to delays or additional fees.

  • Changes After Order: If you need to update your address or delivery instructions, contact us as soon as possible. Once the order has shipped, changes depend on the carrier’s policies and may incur fees; Shopeak will assist but cannot guarantee changes.

7. Customs, Duties & Taxes

  • Within Canada: All shipments originate domestically (Vancouver), so no customs duties apply for Canadian addresses. Applicable taxes (GST/PST/HST) are calculated at checkout.

  • International Shipping: Currently Shopeak ships only within Canada. For any future expansion outside Canada, additional customs/duties information will be provided at checkout or in a separate international shipping policy.

8. Delays, Lost, or Damaged Shipments

  • Carrier Delays: If a shipment is delayed beyond the estimated window, please check tracking first. For extended delays, contact Shopeak support; we’ll liaise with the carrier on your behalf.

  • Lost Packages: If tracking indicates a delivery failure or loss, notify us promptly. We will file a claim with the carrier. Replacement or refund follows after claim resolution, per our Returns & Refunds policy.

  • Damaged on Arrival: Inspect your package upon delivery. If items appear damaged, retain all packaging and contact us within 3 days with photos of the damaged goods and packaging. We will coordinate a replacement or refund.

9. Multiple Parcels

  • Large or heavy orders may ship in multiple packages. You will receive separate tracking numbers for each parcel. All will be marked under the same order reference.

10. Holidays & Peak Seasons

  • During major holidays (e.g., Christmas, Black Friday), processing and delivery may take longer due to higher volumes. Place orders early to accommodate potential delays.

  • Shopeak may temporarily suspend shipping on statutory holidays in British Columbia; any such dates will be noted on the website.

11. Contact & Support

  • Email: cs@shopeak.shop

  • Live Chat: Available during Vancouver business hours (timezone PST/PDT)

  • For any shipping-related inquiries—delivery estimates, tracking issues, address changes—reach out and we’ll respond promptly within 1 business day.

How to Display This on Your Website:

  • Place key points (handling time, cut-off, shipping coverage) in a “Shipping Policy” or “FAQ” page.

  • In checkout or cart, include a reminder: “Orders placed by 4:00 PM PST will ship same business day.”

  • Provide a link to detailed policy for transparency.